退換貨方式
商品鑑賞期
- 依照中華民國消費者保護法，網購消費者享商品到貨日後一日起七天猶豫期之權益，但消耗品（譬如：食品類）因屬性特殊，因此本公司將保留退換貨與否之權利。
- 七天猶豫期計算起始日將以運送業者之送貨簽收日、郵戳、超商領貨系統等單據為憑，敬請注意猶豫期並非試用期，還需請您特別留意。您所辦理退貨之商品必須是全新狀態（不得有包裝刮傷、破損、開瓶等現象）且包裝完整（包含全部商品、附件、贈品、說明文件⋯⋯等所有附隨物的完整性）
- 如有退貨需求，請於七天猶豫期內聯絡客服人員，並提供「姓名」、「訂單編號」、「連絡電話」、「退貨商品名稱」、「退貨原因影片及照片」等資料，客服人員收到後將於2-3個工作日內協助您進行退換貨。
- 如欲下列情況者，恕無法接受退換貨：
- 申請退貨時已超過七天猶豫期；
- 所有商品需均為新品，如有拆封、開瓶、短缺、包裝破損，發票、贈品、說明文件⋯⋯等不其全，恕不接受退貨；
- 容器外觀因運送過程中產生不嚴重之髒污或凹陷，並不影響商品本身品質；
- 因消費者的保存方式錯誤而造成商品損壞變質；
- 惡意或大量退貨。
- [敬請注意]若購買時有免運優惠，因退貨而導致訂單金額為達到面運費門檻，退款金額將再扣除物流費用。免運費標準依訂單成立當下之商品活動為準。
客服信箱：hello@beyondmilk.tw
客服Line：@beyondmilk.tw
- 如需辦理退貨，請以官方Line帳號或寫客服信箱與我們聯絡，並提供「姓名」、「訂單編號」、「聯絡電話」、「退貨商品名稱」、「退貨原因影片及照片」等資料；
- 我們將於收到資訊後2-3工作日內與您聯繫，並協助派物流商前往取件，屆時務必請將退貨商品、發票、贈品等包裝妥當，並保留單據，首次取件費用將由本公司支付；
- 由於物流商派車情況不定，取貨前物流公司可能會與您聯繫，敬請抱持電話暢通，請勿拒接不明來電。退貨取件時間還需請您配合物流商的流程與時間；
- 我們將針對退回的商品進行檢驗，將於2-3個工作天完成檢驗。若經判定退回商品等無瑕疵且齊全，且符合七天猶豫期內提出申請，我們將接受無條件退換貨，訂購人無需負擔任何費用；
- 若退回的商品在驗收上有任何問題，我們將暫停退款作業，客服人員將主動與您聯繫；
- 商品驗收無誤後，我們將向銀行提出退款/取消授權申請：
＊ 若您是使用ATM轉帳付款，將於收到您提供的銀行帳戶後，10-14工作日轉帳退款至您的銀行帳戶中。＊ 若您是使用信用卡、LinePay付款，確認後ㄧ將於10-14工作日轉帳退款至您的帳戶中。
- [敬請注意]消耗商聘（譬如：食品）因屬性特殊，因此本公司將保留退換貨與否之權利。
您與本商店共同同意以換貨處理時，請您於原訂單進行退貨處理，將貨品寄送回指定地址，並於商店重新下單。
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We want you to be happy with your products! If you find that you're not satisfied with our products, you can be eligible for a return within 7 days of your purchase.
To be eligible for a return, your item must be in its original packaging. You’ll also need to include the receipt, gift, documents or anything sent with the original purhcase.
To start a return, you can contact us at hello@beyondmilk.tw. leaving your "name", "contact phone number", "purchase code", "name of the product you purchased" etc. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@beyondmilk.tw or our official line account: @beyoundmilk.tw.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please add our line to get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, send the product to our appointed address, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll need to send the products back to our appointed address and we'll be examine the product within 2-3 working days. Once everything is accepted, we will refund you to your original payment method within 10-14 working days. Please note it can take some time for your bank or credit card company to process and post the refund too. In order to make sure, the refund process goes smoothly as we expected, please add our line: @beyondmilk.tw to communicate more efficiently.
